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SUPPORT & INQUIRIES

Answers before
you need to ask.

Quick answers to common questions about ordering, dietary requirements, delivery and branches.

Frequently Asked

How can we help?

Can I change an order after placing it?

Call the branch as soon as you can. Once the kitchen has started cooking we usually cannot change the order, but we will always try.

How do pickup and delivery timing work?

Pickup and delivery estimates depend on the selected branch, current kitchen demand and destination. The ordering checkout shows the current estimate before you place the order.

How do rewards points get earned?

Our loyalty programme is being prepared. Points are not being awarded or redeemed yet; we will publish the rules before it launches.

How do allergens and ingredients get listed?

Each menu item lists its description in the ordering app. For a specific allergen question, call the branch before ordering.

Get in Touch

Other ways to reach us

General emailhello@chiqngrill.com

SUPPORT HOURS · DAILY 10AM–10PM · LIVE ORDER SUPPORT