Return and Refund Policy

RETURN AND REFUND POLICY

Last updated: 24 September 2026

CHIQ n GRILL Papa Monrovia St, Osu, Accra, Ghana Website: https://www.chiqngrill.com Email: info@chiqngrill.com

This Return and Refund Policy explains how CHIQ n GRILL handles cancellations, refunds, and order concerns for orders placed through our website, mobile application, point-of-sale (POS) system, or WhatsApp. By placing an order, you agree to this policy.

1. PERISHABLE FOOD AND RETURNS

Food prepared by CHIQ n GRILL is perishable and made to order. We do not accept returns of food for resale or exchange. This does not prevent you from reporting an eligible issue under this policy.

An order that has been collected cannot be returned or refunded merely because the customer later decides that they no longer want it.

2. CANCELLING AN ORDER

You may cancel an order within two (2) minutes of placing it. A cancellation requested within this grace period will be eligible for a full refund, provided that payment has been taken.

After the two-minute grace period, an order may not be cancelled or refunded simply because you have changed your mind, as preparation may have started. We will consider requests related to a wrong order, food that appears to have been tampered with, or food that is damaged under section 3.

3. ELIGIBLE ORDER ISSUES

Please contact us if your order is wrong, incomplete, damaged, appears to have been tampered with, is of unacceptable quality, arrives unreasonably late, is not delivered because of an error on our side, or has been charged more than once.

Depending on the facts of the claim, CHIQ n GRILL may offer a replacement, store credit, a partial refund, or a full refund. Customers may state their preferred resolution, but CHIQ n GRILL will review the order and determine the appropriate outcome.

4. REPORTING A CLAIM

Refund or replacement claims must be reported within six (6) hours of collection or delivery. To help us investigate, please provide your order number or receipt, the name and contact details used for the order, a clear explanation of the issue, and, where relevant, photographs of the food, packaging, or receipt.

Claims submitted after this period may be difficult to verify and may not be accepted.

5. DELIVERY ARRANGEMENTS

CHIQ n GRILL normally delivers orders using its own riders. If an issue arises with an order delivered by one of our riders, we will review the claim under this policy.

If you choose to use an external delivery service, refunds are not available from CHIQ n GRILL for that order. Any delivery-related issue must be taken up with the external delivery service, subject to its own terms and procedures.

6. REFUND METHOD AND TIMING

If a refund is approved, it will be issued to the original payment method used for the order. Refunds may take up to fourteen (14) business days to appear, depending on the relevant bank, card issuer, mobile-money provider, or payment provider.

7. HOW TO CONTACT US

You may submit a cancellation request, claim, or question through any of the following channels:

• Website: https://chiqngrill.com/ • Mobile application • POS system at the restaurant • WhatsApp • Email: info@chiqngrill.com

For faster handling, please keep your order number or receipt available.

8. GOVERNING LAW AND DISPUTES

This policy is governed by the laws of Ghana. Any dispute arising from or relating to an order or this policy will be subject to the jurisdiction of the courts of Ghana, subject to any rights that cannot be excluded under applicable law.

9. CHANGES TO THIS POLICY

CHIQ n GRILL may update this policy from time to time. The current version will be posted through our website, mobile application, or other ordering channels with its updated "Last updated" date.